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docs/Нецелевые запросы/Non target request.md
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## Participants of the route by request categories
The route for a non-target request consists of three stages:
<br/>Stage 1: Initiator – Start the route
<br/>Stage 2: Responsible persons – Execute
<br/>Stage 3: Initiator – Complete
For each category, Observers are assigned who have access to non-target requests. They also receive a notification about delays if the request processing deadline expires.
| | Direction | Category | Performers | Observers |
|---|---|---|---|---|
| 1 | General Medicine | Request to send documents (invoice, medical report, refund form) | Alaa Ali Rahal <br/> Shayma Mohamad | Anna Voskanyan <br/> Wesam Al Ashkar <br/> Mustafa Omer |
| 2 | Dentistry | Request to send documents (invoice, medical report, refund form) | Alaa Ali Rahal <br/>Shayma Mohamad | Anna Voskanyan <br/>Olga Voronets <br/>Mustafa Omer |
| 3 | General Medicine | Approval status | Imran Mohamed <br/>Priya Manoharan | Anna Voskanyan <br/>Mustafa Omer |
| 4 | General Medicine | Test results | Alaa Ali Rahal <br/>Shayma Mohamad | Anna Voskanyan <br/>Wesam Al Ashkar <br/>Mustafa Omer |
| 5 | General Medicine | Worsening condition | Wesam Al Ashkar <br/>Alaa Ali Rahal <br/>Shayma Mohamad | Anna Voskanyan <br/>Charalampos Harris Zourelidis <br/>Mustafa Omer |
| 6 | Dentistry | Worsening condition | Olga Voronets <br/>Alaa Ali Rahal | Anna Voskanyan <br/>Charalampos Harris Zourelidis <br/>Mustafa Omer |
| 7 | General Medicine | Explanation of prescribed tests/medications | Wesam Al Ashkar <br/>Alaa Ali Rahal | Anna Voskanyan <br/>Charalampos Harris Zourelidis <br/>Mustafa Omer |
| 8 | General Medicine | Approval status - no request (no appointment, medical record not filled) | Wesam Al Ashkar <br/>Imran Mohamed <br/>Priya Manoharan | Anna Voskanyan <br/>Mustafa Omer |
| 9 | Dentistry | Approval status - no request (no appointment, medical record not filled) | Olga Voronets <br/>Imran Mohamed <br/>Priya Manoharan | Anna Voskanyan <br/>Mustafa Omer |
| 10 | General Medicine | File won’t open, application not working | Ihsana K Mohammed | Anna Voskanyan <br/> Mustafa Omer |
| 11 | General Medicine | Results not received, although they were sent | Alaa Ali Rahal <br/>Shayma Mohamad | Anna Voskanyan<br/> Mustafa Omer |
| 12 | General Medicine | Want to contact the doctor (Questions after the visit) | Wesam Al Ashkar | Anna Voskanyan <br/>Mustafa Omer |
| 13 | General Medicine | Availability of medications for IV drip | Alaa Ali Rahal <br/>Shayma Mohamad | Anna Voskanyan <br/>Wesam Al Ashkar <br/>Mustafa Omer |