160 lines
6.4 KiB
Markdown
160 lines
6.4 KiB
Markdown
|
||
|
||
Website for working on the Lexema portal - [https://lexema.zub.ru/](https://lexema.zub.ru/)
|
||
|
||
Login Start Page
|
||
|
||
|
||
|
||
Initial Page
|
||
|
||
|
||
|
||
## Stage 1 of Non-Targeted Request
|
||
|
||
To create a Non-Target Request, click the button in the tile menu – __«Create non-target request»__
|
||
|
||
|
||
|
||
|
||
A form will open.
|
||
|
||
|
||
|
||
Mandatory fields for filling will be highlighted in red when sending the request through the route.
|
||
|
||
|
||
|
||
__Fill in the patient’s details:__
|
||
<br/>Full Name – MRN and Full Name
|
||
<br/>Date of birth
|
||
<br/>Contact phone
|
||
<br/>Patient Category – VMI, Cash payment, Not specified.
|
||
<br/>Short description of the request
|
||
|
||
<br/>
|
||
|
||
__Main Information:__
|
||
<br/>Urgency – Yes, No, Unknown
|
||
<br/>Operator’s contact number – operator’s internal number
|
||
<br/>Request Category – select from the dropdown list
|
||
|
||
|
||
|
||
To select «Subdivision», you need to click the «plus» button 
|
||
|
||
|
||
|
||
From the dropdown list, select your direction: General Medicine or Dentistry.
|
||
|
||
Then click on the empty Responsible manager field and click «Insert».
|
||
|
||
|
||
<br/>
|
||
|
||
If desired, you can add comments.
|
||
|
||
|
||
|
||
You can also add __attachments__.
|
||
|
||
|
||
|
||
Once all fields in the request are filled, send the non-target request through the route __«Send Workflow»__.
|
||
|
||
|
||
|
||
The route is built. Then click the **«Register»** button.
|
||
|
||
|
||
|
||
Click «OK»
|
||
|
||
|
||
|
||
The request will be visible in the sent items (Inbox) until it is processed
|
||
|
||
|
||
|
||
Upon completion of a non-targeted request, a comment (response) will be received as follows:
|
||
|
||
A push notification to the email with the comment on the non-targeted request.
|
||
<br/>The token "Main Page" – "Inbox".
|
||
|
||
|
||
|
||
After receiving the response, the agent needs to go to the "Inbox" token, open the request, and in the upper left corner, click “Finish”.
|
||
|
||
|
||
|
||
## Stage 2 of Non-Targeted Request
|
||
|
||
Requests received for processing are located on the main incoming requests screen.
|
||
|
||
|
||
|
||
To complete the non-targeted request stage, you need to click the "Confirm Execution" button, fill in the mandatory field, and click "OK."
|
||
|
||
|
||
<br/>
|
||
|
||
Comments about completing the stage will be displayed by clicking the "Route" button. 
|
||
<br/>
|
||
|
||
Without completing the stage, a comment can be added to the "Entering comments" table by clicking the "Add" button.
|
||
|
||
|
||
|
||
## Registry of non-target requests
|
||
|
||
All non-target requests can be found in the «Appeal Journal» on the main form
|
||
|
||
|
||
|
||
In the what to find field, select «Non-targeted requests data» and click
|
||
|
||
|
||
|
||
|
||
The selection by categories can be collapsed
|
||
|
||
|
||
|
||
Colors in the selection
|
||
<br/>Red - Overdue
|
||
<br/>Yellow – 2 hours before any stage is overdue or one of the stages is overdue
|
||
<br/>White – in progress
|
||
<br/>Green – closed
|
||
|
||
## Participants of the route by request categories
|
||
|
||
The route for a non-target request consists of three stages:
|
||
<br/>Stage 1: Initiator – Start the route
|
||
<br/>Stage 2: Responsible persons – Execute
|
||
<br/>Stage 3: Initiator – Complete
|
||
|
||
For each category, Observers are assigned who have access to non-target requests. They also receive a notification about delays if the request processing deadline expires.
|
||
|
||
| | Direction | Category | Performers | Observers |
|
||
|---|---|---|---|---|
|
||
| 1 | General Medicine | Request to send documents (invoice, medical report, refund form) | Alaa Ali Rahal <br/> Shayma Mohamad | Anna Voskanyan <br/> Wesam Al Ashkar <br/> Mustafa Omer |
|
||
| 2 | Dentistry | Request to send documents (invoice, medical report, refund form) | Alaa Ali Rahal <br/>Shayma Mohamad | Anna Voskanyan <br/>Olga Voronets <br/>Mustafa Omer |
|
||
| 3 | General Medicine | Approval status | Akshaya Nair <br/>Priya Manoharan | Anna Voskanyan <br/>Mustafa Omer |
|
||
| 4 | General Medicine | Test results | Alaa Ali Rahal <br/>Shayma Mohamad | Anna Voskanyan <br/>Wesam Al Ashkar <br/>Mustafa Omer |
|
||
| 5 | General Medicine | Worsening condition | Wesam Al Ashkar <br/>Alaa Ali Rahal <br/>Shayma Mohamad | Anna Voskanyan <br/>Charalampos Harris Zourelidis <br/>Mustafa Omer |
|
||
| 6 | Dentistry | Worsening condition | Olga Voronets <br/>Alaa Ali Rahal | Anna Voskanyan <br/>Charalampos Harris Zourelidis <br/>Mustafa Omer |
|
||
| 7 | General Medicine | Explanation of prescribed tests/medications | Wesam Al Ashkar <br/>Alaa Ali Rahal | Anna Voskanyan <br/>Charalampos Harris Zourelidis <br/>Mustafa Omer |
|
||
| 8 | General Medicine | Approval status - no request (no appointment, medical record not filled) | Wesam Al Ashkar <br/>Akshaya Nair <br/>Priya Manoharan | Anna Voskanyan <br/>Mustafa Omer |
|
||
| 9 | Dentistry | Approval status - no request (no appointment, medical record not filled) | Olga Voronets <br/>Akshaya Nair <br/>Priya Manoharan | Anna Voskanyan <br/>Mustafa Omer |
|
||
| 10 | General Medicine <br/> Dentistry| File won’t open, application not working | Ihsana K Mohammed | Anna Voskanyan <br/> Mustafa Omer |
|
||
| 11 | General Medicine | Results not received, although they were sent | Alaa Ali Rahal <br/>Shayma Mohamad | Anna Voskanyan<br/> Mustafa Omer |
|
||
| 12 | General Medicine | Want to contact the doctor (Questions after the visit) | Wesam Al Ashkar | Anna Voskanyan <br/>Mustafa Omer |
|
||
| 13 | General Medicine | Availability of medications for IV drip | Alaa Ali Rahal <br/>Shayma Mohamad | Anna Voskanyan <br/>Wesam Al Ashkar <br/>Mustafa Omer |
|
||
| 14 | General Medicine | MRI and CT Scan Details | Alaa Ali Rahal <br/>Shayma Mohamad | Anna Voskanyan <br/>Wesam Al Ashkar <br/>Mustafa Omer |
|
||
| 15 | General Medicine <br/> Dentistry | Send a payment receipt, send a link to the payment | Mustafa Omer <br/> Maryna Protsenko <br/> Narek Aleksanian <br/> Nataliia Loboda| Anna Voskanyan |
|
||
|
||
|
||
|
||
If you have any questions about working in Lexema, please contact us by clicking on "headphones"
|
||
|
||
 |