6.4 KiB
Website for working on the Lexema portal - https://lexema.zub.ru/
Login Start Page
Initial Page
Stage 1 of Non-Targeted Request
To create a Non-Target Request, click the button in the tile menu – «Create non-target request»
A form will open.
Mandatory fields for filling will be highlighted in red when sending the request through the route.
Fill in the patient’s details:
Full Name – MRN and Full Name
Date of birth
Contact phone
Patient Category – VMI, Cash payment, Not specified.
Short description of the request
Main Information:
Urgency – Yes, No, Unknown
Operator’s contact number – operator’s internal number
Request Category – select from the dropdown list
To select «Subdivision», you need to click the «plus» button 
From the dropdown list, select your direction: General Medicine or Dentistry.
Then click on the empty Responsible manager field and click «Insert».
If desired, you can add comments.
You can also add attachments.
Once all fields in the request are filled, send the non-target request through the route «Send Workflow».
The route is built. Then click the «Register» button.
Click «OK»
The request will be visible in the sent items (Inbox) until it is processed
Upon completion of a non-targeted request, a comment (response) will be received as follows:
A push notification to the email with the comment on the non-targeted request.
The token "Main Page" – "Inbox".
After receiving the response, the agent needs to go to the "Inbox" token, open the request, and in the upper left corner, click “Finish”.
Stage 2 of Non-Targeted Request
Requests received for processing are located on the main incoming requests screen.
To complete the non-targeted request stage, you need to click the "Confirm Execution" button, fill in the mandatory field, and click "OK."
Comments about completing the stage will be displayed by clicking the "Route" button. 
Without completing the stage, a comment can be added to the "Entering comments" table by clicking the "Add" button.
Registry of non-target requests
All non-target requests can be found in the «Appeal Journal» on the main form
In the what to find field, select «Non-targeted requests data» and click
The selection by categories can be collapsed
Colors in the selection
Red - Overdue
Yellow – 2 hours before any stage is overdue or one of the stages is overdue
White – in progress
Green – closed
Participants of the route by request categories
The route for a non-target request consists of three stages:
Stage 1: Initiator – Start the route
Stage 2: Responsible persons – Execute
Stage 3: Initiator – Complete
For each category, Observers are assigned who have access to non-target requests. They also receive a notification about delays if the request processing deadline expires.
| Direction | Category | Performers | Observers | |
|---|---|---|---|---|
| 1 | General Medicine | Request to send documents (invoice, medical report, refund form) | Alaa Ali Rahal Shayma Mohamad |
Anna Voskanyan Wesam Al Ashkar Mustafa Omer |
| 2 | Dentistry | Request to send documents (invoice, medical report, refund form) | Alaa Ali Rahal Shayma Mohamad |
Anna Voskanyan Olga Voronets Mustafa Omer |
| 3 | General Medicine | Approval status | Akshaya Nair Priya Manoharan |
Anna Voskanyan Mustafa Omer |
| 4 | General Medicine | Test results | Alaa Ali Rahal Shayma Mohamad |
Anna Voskanyan Wesam Al Ashkar Mustafa Omer |
| 5 | General Medicine | Worsening condition | Wesam Al Ashkar Alaa Ali Rahal Shayma Mohamad |
Anna Voskanyan Charalampos Harris Zourelidis Mustafa Omer |
| 6 | Dentistry | Worsening condition | Olga Voronets Alaa Ali Rahal |
Anna Voskanyan Charalampos Harris Zourelidis Mustafa Omer |
| 7 | General Medicine | Explanation of prescribed tests/medications | Wesam Al Ashkar Alaa Ali Rahal |
Anna Voskanyan Charalampos Harris Zourelidis Mustafa Omer |
| 8 | General Medicine | Approval status - no request (no appointment, medical record not filled) | Wesam Al Ashkar Akshaya Nair Priya Manoharan |
Anna Voskanyan Mustafa Omer |
| 9 | Dentistry | Approval status - no request (no appointment, medical record not filled) | Olga Voronets Akshaya Nair Priya Manoharan |
Anna Voskanyan Mustafa Omer |
| 10 | General Medicine Dentistry |
File won’t open, application not working | Ihsana K Mohammed | Anna Voskanyan Mustafa Omer |
| 11 | General Medicine | Results not received, although they were sent | Alaa Ali Rahal Shayma Mohamad |
Anna Voskanyan Mustafa Omer |
| 12 | General Medicine | Want to contact the doctor (Questions after the visit) | Wesam Al Ashkar | Anna Voskanyan Mustafa Omer |
| 13 | General Medicine | Availability of medications for IV drip | Alaa Ali Rahal Shayma Mohamad |
Anna Voskanyan Wesam Al Ashkar Mustafa Omer |
| 14 | General Medicine | MRI and CT Scan Details | Alaa Ali Rahal Shayma Mohamad |
Anna Voskanyan Wesam Al Ashkar Mustafa Omer |
| 15 | General Medicine Dentistry |
Send a payment receipt, send a link to the payment | Mustafa Omer Maryna Protsenko Narek Aleksanian Nataliia Loboda |
Anna Voskanyan |
If you have any questions about working in Lexema, please contact us by clicking on "headphones"
