

Website for working on the Lexema portal - [https://lexema.zub.ru/](https://lexema.zub.ru/)

Login Start Page

![alt text](media/en1.png)

Initial Page

![alt text](media/en2.png)

## Stage 1 of Non-Targeted Request

To create a Non-Target Request, click the button in the tile menu – __«Create non-target request»__ 
![alt text](media/en3.png)

![alt text](media/en4.png)

A form will open.

![alt text](media/en5.png)

Mandatory fields for filling will be highlighted in red when sending the request through the route. 

![alt text](media/en6.png)

__Fill in the patient’s details:__
<br/>Full Name – MRN and Full Name
<br/>Date of birth
<br/>Contact phone
<br/>Patient Category – VMI, Cash payment, Not specified.
<br/>Short description of the request

<br/>![alt text](media/en7.png)

__Main Information:__
<br/>Urgency – Yes, No, Unknown
<br/>Operator’s contact number – operator’s internal number
<br/>Request Category – select from the dropdown list

![alt text](media/en8.png)

To select «Subdivision», you need to click the «plus» button ![alt text](media/en9.png)

![alt text](media/en10.png)

From the dropdown list, select your direction: General Medicine or Dentistry.

Then click on the empty Responsible manager field and click «Insert».

![alt text](media/en11.png)
<br/>![alt text](media/image-48.png)

If desired, you can add comments.

![alt text](media/en15.png)

You can also add __attachments__.

![alt text](media/en16.png)

Once all fields in the request are filled, send the non-target request through the route __«Send Workflow»__.

![alt text](media/en17.png)

The route is built. Then click the **«Register»** button.

![alt text](media/en18_1-1.png)

Click «OK»

![alt text](media/en19.png)

The request will be visible in the sent items (Inbox) until it is processed

![alt text](media/en20.png)

Upon completion of a non-targeted request, a comment (response) will be received as follows:

A push notification to the email with the comment on the non-targeted request.
<br/>The token "Main Page" – "Inbox".

![alt text](media/en31.png)

After receiving the response, the agent needs to go to the "Inbox" token, open the request, and in the upper left corner, click “Finish”.

![alt text](media/en30.jpg)

## Stage 2 of Non-Targeted Request

Requests received for processing are located on the main incoming requests screen.

![alt text](media/en1-1.png)

To complete the non-targeted request stage, you need to click the "Confirm Execution" button, fill in the mandatory field, and click "OK."

![alt text](media/en2-1.png)
<br/>![alt text](media/en3-1.png)

Comments about completing the stage will be displayed by clicking the "Route" button. ![alt text](media/en4-1.png)
<br/>![alt text](media/en5-1.png)

Without completing the stage, a comment can be added to the "Entering comments" table by clicking the "Add" button.

![alt text](media/en6-1.png)

## Registry of non-target requests

All non-target requests can be found in the «Appeal Journal» on the main form

![alt text](media/en21.png) 

In the what to find field, select «Non-targeted requests data» and click
![alt text](media/en22.png) 

![alt text](media/en23.png)

The selection by categories can be collapsed

 ![alt text](media/en24.png)

Colors in the selection
<br/>Red - Overdue
<br/>Yellow – 2 hours before any stage is overdue or one of the stages is overdue
<br/>White – in progress
<br/>Green – closed

## Participants of the route by request categories

The route for a non-target request consists of three stages:
<br/>Stage 1: Initiator – Start the route
<br/>Stage 2: Responsible persons – Execute
<br/>Stage 3: Initiator – Complete

For each category, Observers are assigned who have access to non-target requests. They also receive a notification about delays if the request processing deadline expires.

|  | Direction | Category | Performers | Observers |
|---|---|---|---|---|
| 1 | General   Medicine | Request   to send documents (invoice, medical report, refund form) | Alaa Ali Rahal <br/> Shayma Mohamad | Anna Voskanyan <br/> Wesam Al Ashkar <br/> Mustafa Omer |
| 2 | Dentistry | Request   to send documents (invoice, medical report, refund form) | Alaa Ali Rahal <br/>Shayma Mohamad | Anna Voskanyan <br/>Olga Voronets <br/>Mustafa Omer |
| 3 | General   Medicine | Approval status | Imran Mohamed <br/>Priya Manoharan | Anna Voskanyan <br/>Mustafa Omer |
| 4 | General   Medicine | Test results | Alaa Ali Rahal <br/>Shayma Mohamad | Anna Voskanyan <br/>Wesam Al Ashkar <br/>Mustafa Omer |
| 5 | General   Medicine | Worsening condition | Wesam Al Ashkar  <br/>Alaa Ali Rahal <br/>Shayma Mohamad | Anna Voskanyan <br/>Charalampos Harris Zourelidis <br/>Mustafa Omer |
| 6 | Dentistry | Worsening condition | Olga Voronets <br/>Alaa Ali Rahal | Anna Voskanyan <br/>Charalampos Harris Zourelidis <br/>Mustafa Omer |
| 7 | General   Medicine | Explanation   of prescribed tests/medications | Wesam Al Ashkar <br/>Alaa Ali Rahal | Anna Voskanyan <br/>Charalampos Harris Zourelidis <br/>Mustafa Omer  |
| 8 | General   Medicine | Approval   status - no request (no appointment, medical record not filled) | Wesam Al Ashkar <br/>Imran Mohamed <br/>Priya Manoharan | Anna Voskanyan <br/>Mustafa Omer |
| 9 | Dentistry | Approval   status - no request (no appointment, medical record not filled) | Olga Voronets <br/>Imran Mohamed <br/>Priya Manoharan | Anna Voskanyan <br/>Mustafa Omer |
| 10 | General Medicine <br/> Dentistry| File   won’t open, application not working | Ihsana K Mohammed | Anna Voskanyan <br/> Mustafa Omer  |
| 11 | General   Medicine | Results   not received, although they were sent | Alaa Ali Rahal <br/>Shayma Mohamad | Anna Voskanyan<br/> Mustafa Omer |
| 12 | General   Medicine | Want   to contact the doctor (Questions after the visit) | Wesam Al Ashkar | Anna Voskanyan <br/>Mustafa Omer |
| 13 | General   Medicine | Availability   of medications for IV drip | Alaa Ali Rahal <br/>Shayma Mohamad | Anna Voskanyan <br/>Wesam Al Ashkar <br/>Mustafa Omer |
| 14 | General   Medicine | MRI and CT Scan Details | Alaa Ali Rahal <br/>Shayma Mohamad | Anna Voskanyan <br/>Wesam Al Ashkar <br/>Mustafa Omer |
| 15 | General   Medicine <br/> Dentistry | Send a payment receipt, send a link to the payment | Mustafa Omer <br/> Maryna	Protsenko  <br/> Narek	Aleksanian  <br/> Nataliia 	Loboda| Anna Voskanyan |



If you have any questions about working in Lexema, please contact us by clicking on "headphones"![alt text](media/en25.png)

![alt text](media/en27.png)