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manuals/Заявка в техническую поддержку/Заявки в техподдержку.md +++ b/docs/Admin manuals/Заявка в техническую поддержку/Заявки в техподдержку.md @@ -46,6 +46,12 @@ * этап ознакомления заказчиком. В этапе используется сервисная функция [Service.ServiceDeskCustomer](../Настройка шаблонов маршрутов/Настройка шаблонов маршрутов.md#сервисные_функции) ![Маршрут](media/route.png) + +!!! warning + Подтип документа заполнять не нужно, в крайнем случае шаблон маршрута не сможет подобраться автоматически + + ![Нет подтипа](media/netPodtipa.png) + ## Обработка поступивших заявок Поступившие заявки отображаются у ответственного специалиста технической поддержки в документообороте во вкладке "На обработку".